:root{--fp-blue: #002395;--fp-blue-mid: #005baa;--fp-blue-dark: #001a6e;--fp-teal: #009aa6;--fp-teal-dark: #007d87;--fp-ink: #14233b;--fp-muted: #5c6b80;--fp-bg: #eef4fb;--fp-surface: #ffffff;--fp-line: #dbe6f2;--fp-danger: #c62133;--fp-teal-deep: #00686f;--accent-ink: var(--fp-blue);--accent-ink-2: var(--fp-teal-dark);--on-brand: #ffffff;--bubble-customer: linear-gradient(135deg, var(--fp-blue-mid), var(--fp-blue));--bubble-agent: #f2f8fb;--bubble-system: #e6f6f7;--radius: 16px;--radius-sm: 12px;--radius-pill: 999px;--shadow: 0 1px 3px rgba(20, 35, 59, .06), 0 8px 24px rgba(20, 35, 59, .05);--shadow-sm: 0 1px 2px rgba(20, 35, 59, .05);--ring: 0 0 0 3px rgba(0, 154, 166, .32);--font-display: "Poppins", "Futura", "Century Gothic", "Trebuchet MS", system-ui, sans-serif;--font-body: "Libre Franklin", "Franklin Gothic", "Segoe UI", system-ui, -apple-system, Roboto, sans-serif;--fs-meta: .7rem;--fs-control: .75rem;--fs-body: .8rem;--fs-title: .85rem;--fs-heading: .95rem;--fs-subtitle: 1.1rem;--fs-display: 1.25rem;--view-max: min(1200px, 94vw);--app-max: min(1800px, 96vw);--gutter: 24px;--pad-section: 14px;--pad-card: 10px 12px;--pad-row: 8px 10px;--z-raised: 1;--z-sticky: 10;--z-dropdown: 20;--z-overlay: 30;--z-toast: 40;--ease-out: cubic-bezier(.22, 1, .36, 1);font-family:var(--font-body);color:var(--fp-ink)}*{box-sizing:border-box}body{margin:0;min-height:100dvh;display:grid;place-items:center;padding:var(--gutter);background:radial-gradient(1200px 600px at 50% -10%,#ffffff 0%,var(--fp-bg) 55%,#e3edf6 100%)}body.agent-mode{display:block;padding:var(--gutter);background:var(--fp-bg)}#root{width:100%}body.agent-mode #root{min-height:100dvh;display:grid;place-items:center}body.agent-mode .login-shell{margin:24px auto}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);border:0}@media (prefers-color-scheme: dark){:root:not([data-theme=light]){color-scheme:dark;--accent-ink: #6b8fe0;--accent-ink-2: #3fb6c2;--fp-ink: #e8eef7;--fp-muted: #9fb0c4;--fp-bg: #0d131c;--fp-surface: #141b26;--fp-line: #2f3d52;--fp-danger: #ff7b8a;--bubble-customer: linear-gradient(135deg, #24437f, #1a2f5c);--bubble-agent: #1c2534;--bubble-system: #16303a;--shadow: 0 14px 38px rgba(0, 0, 0, .55);--shadow-sm: 0 4px 14px rgba(0, 0, 0, .4);--ring: 0 0 0 3px rgba(79, 209, 221, .45)}}:root[data-theme=dark]{color-scheme:dark;--accent-ink: #6b8fe0;--accent-ink-2: #3fb6c2;--fp-teal-deep: #3fb6c2;--fp-ink: #e8eef7;--fp-muted: #9fb0c4;--fp-bg: #0d131c;--fp-surface: #141b26;--fp-line: #2f3d52;--fp-danger: #ff7b8a;--bubble-customer: linear-gradient(135deg, #24437f, #1a2f5c);--bubble-agent: #1c2534;--bubble-system: #16303a;--shadow: 0 1px 3px rgba(0, 0, 0, .5), 0 8px 24px rgba(0, 0, 0, .35);--shadow-sm: 0 1px 2px rgba(0, 0, 0, .4);--ring: 0 0 0 3px rgba(79, 209, 221, .45)}@media (prefers-color-scheme: dark){:root:not([data-theme=light]) body,:root:not([data-theme=light]) body.agent-mode{background:radial-gradient(1200px 600px at 50% -10%,#182233 0%,var(--fp-bg) 55%,#080d14 100%)}}:root[data-theme=dark] body,:root[data-theme=dark] body.agent-mode{background:radial-gradient(1200px 600px at 50% -10%,#182233 0%,var(--fp-bg) 55%,#080d14 100%)}:root[data-theme=dark] .agent-status--available,:root[data-theme=dark] .campaign-badge--created{color:#5fd48a}:root[data-theme=dark] .agent-status--offline,:root[data-theme=dark] .monitoring-unavailable{color:var(--fp-muted)}:root[data-theme=dark] .admin-error,:root[data-theme=dark] .admin-preview-excluded{color:#ff9aa6;background:#2a1a1f;border-color:#4d2a32}:root[data-theme=dark] .sucursal-aviso,:root[data-theme=dark] .campaign-badge--scheduled{color:#f0c674;background:#2b2517;border-color:#4a3f24}.brand{display:flex;align-items:center;gap:.7rem}.brand-logo{display:block;height:52px;width:auto;max-width:100%}.brand--compact .brand-logo{height:42px;width:auto}.brand-subtitle{font-size:.72rem;font-weight:600;color:var(--fp-muted)}.brand-mark{width:46px;height:46px;flex:0 0 auto;display:inline-flex}.brand-word{display:flex;flex-direction:column;line-height:1}.brand-word strong{font-family:Poppins,sans-serif;font-weight:700;font-size:1.5rem;letter-spacing:-.01em;color:var(--accent-ink)}.brand-word-accent{color:var(--fp-teal)}.brand-ring{stroke:var(--fp-teal)}.brand-cross{fill:var(--fp-blue)}.brand-word small{margin-top:.2rem;font-size:.72rem;font-weight:600;letter-spacing:.02em;color:var(--fp-muted)}.brand--compact .brand-mark{width:34px;height:34px}.brand--compact .brand-word strong{font-size:1.1rem}.chat{width:100%;max-width:var(--view-max);background:var(--fp-surface);border-radius:var(--radius);box-shadow:var(--shadow);border:1px solid var(--fp-line);overflow:hidden}.login-shell{position:relative;width:100%;max-width:1040px;margin:0 auto;min-height:min(660px,calc(100dvh - 48px));display:grid;grid-template-columns:1.05fr 1fr;background:var(--fp-surface);border-radius:var(--radius);box-shadow:var(--shadow);border:1px solid var(--fp-line);overflow:hidden}.login-shell:before{content:"";position:absolute;top:0;left:0;right:0;height:4px;background:linear-gradient(90deg,var(--fp-blue),var(--fp-blue-mid),var(--fp-teal));z-index:var(--z-raised)}.login-theme{position:absolute;top:12px;right:12px;z-index:var(--z-raised);display:inline-flex;align-items:center;justify-content:center;width:38px;height:38px;padding:0;font-size:1rem;line-height:1;color:var(--accent-ink);background:var(--fp-surface);border:1.5px solid var(--fp-line);border-radius:var(--radius-pill);box-shadow:none;cursor:pointer}@media (hover: hover) and (pointer: fine){.login-theme:hover{border-color:var(--accent-ink)}}.login-shell--agent .login-theme{right:auto;left:12px}.login-brand{position:relative;display:flex;flex-direction:column;justify-content:center;gap:1.5rem;padding:3rem;background:linear-gradient(180deg,#fff,#009aa624);color:var(--fp-ink);border-right:1px solid var(--fp-line);overflow:hidden}.login-brand:before{content:"";position:absolute;right:-70px;bottom:-60px;width:360px;height:360px;background:url(/assets/farmapronto-symbol-2fJnGmNp.png) no-repeat center / contain;opacity:.07;pointer-events:none}.login-brand-logo{position:relative;width:280px;max-width:82%;height:auto}.login-brand-tagline{position:relative;margin:0;font-family:var(--font-display);font-size:1.55rem;font-weight:700;line-height:1.2;max-width:13ch;color:var(--accent-ink)}.login-badge{display:inline-flex;align-self:flex-start;padding:.28rem .85rem;border-radius:var(--radius-pill);background:#ffffff29;border:1px solid rgba(255,255,255,.4);color:#fff;font-family:var(--font-display);font-size:.68rem;font-weight:700;letter-spacing:.08em;text-transform:uppercase}.login-badge--card{align-self:center;margin:0 auto .75rem;background:var(--fp-bg);border-color:#c7d6ef;color:var(--accent-ink)}.login-shell--agent{grid-template-columns:1fr 1.05fr}.login-shell--agent .login-brand{order:2;border-right:0;border-left:1px solid var(--fp-line)}.login-shell--agent .login-card{order:1}.login-shell--agent:before{background:linear-gradient(90deg,var(--fp-blue),var(--fp-blue-mid))}.login-shell--agent .login-brand{background:linear-gradient(160deg,var(--fp-blue) 0%,var(--fp-blue-dark) 100%);border-right-color:var(--fp-blue-dark)}.login-shell--agent .login-brand:before{opacity:.1;filter:brightness(0) invert(1)}.login-shell--agent .login-brand-logo{filter:brightness(0) invert(1)}.login-shell--agent .login-brand-tagline{color:#fff}.login-panel{display:flex;align-items:center;justify-content:center;padding:2.75rem 2rem}.login-card{width:100%;max-width:360px}.login-logo{display:none;margin:0 auto .75rem;width:210px;max-width:70%;height:auto}.login-welcome{margin:0 0 1.5rem;text-align:center}.login-welcome h1{margin:0;font-family:var(--font-display);font-size:1.5rem;font-weight:700;color:var(--fp-ink);text-wrap:balance}.login-welcome p{margin:.3rem 0 0;font-size:.95rem;color:var(--fp-muted)}.register-request{margin-top:1rem}.register-divider{border:none;border-top:1px solid var(--fp-line);margin:1rem 0}.register-title{margin:0 0 .5rem;font-family:var(--font-display);font-size:1rem;font-weight:700;color:var(--accent-ink)}.register-help{margin:0 0 .75rem;font-size:.85rem;color:var(--fp-muted);line-height:1.4}.register-success{padding:1rem;background:#e6f6f7;border:1px solid #a8dde2;border-radius:var(--radius-sm);text-align:center}.register-success .register-title{color:#0a7a42}.register-success p{margin:.5rem 0 1rem;color:var(--fp-ink);font-size:.9rem}.login-tagline{margin:1.5rem 0 0;text-align:center;font-size:.76rem;font-weight:600;letter-spacing:.03em;color:var(--accent-ink-2)}.login-card form{display:flex;flex-direction:column;gap:.4rem}label{font-size:.82rem;font-weight:700;color:var(--fp-ink)}.login-card input,.chat-input input{width:100%;padding:.8rem .95rem;border:1.5px solid 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fine){button:hover:not(:disabled){background:var(--fp-blue-dark)}button.agent-tab:hover:not(:disabled),button.agent-ccp-toggle:hover:not(:disabled),button.agent-finalize:hover:not(:disabled),button.agent-history-folio:hover:not(:disabled),button.agent-attachment-thumb:hover:not(:disabled),button.attach-preview-remove:hover:not(:disabled),button.handoff-attach-cancel:hover:not(:disabled),button.handoff-tool:hover:not(:disabled),button.msg-image-btn:hover:not(:disabled),button.sys-notification-dismiss:hover:not(:disabled){background:none}}button:active:not(:disabled){transform:scale(.97)}button:focus-visible{outline:none;box-shadow:var(--ring)}button:disabled{background:var(--fp-line);color:var(--fp-muted);opacity:1;cursor:not-allowed;box-shadow:none}.error{color:var(--fp-danger);font-weight:600;font-size:.9rem}.reconnect-banner{display:flex;align-items:center;gap:.5rem;background:var(--bubble-system);border:1px solid #b7e3e6;color:var(--accent-ink-2);padding:.55rem 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.9rem;font-size:.82rem;font-weight:600;background:var(--fp-surface);color:var(--accent-ink);border:1.5px solid var(--fp-line);border-radius:var(--radius-pill);box-shadow:none}@media (hover: hover) and (pointer: fine){.chat-action:hover:not(:disabled){background:var(--fp-bg);border-color:var(--fp-teal)}}.chat-bell{position:relative;display:inline-flex;align-items:center;justify-content:center;width:40px;height:40px;padding:0;background:var(--fp-surface);color:var(--accent-ink);border:1.5px solid var(--fp-line);border-radius:var(--radius-pill);box-shadow:none}@media (hover: hover) and (pointer: fine){.chat-bell:hover{background:var(--fp-bg);border-color:var(--fp-teal)}}.chat-bell-badge{position:absolute;top:-4px;right:-4px;min-width:18px;height:18px;padding:0 4px;display:flex;align-items:center;justify-content:center;font-size:.68rem;font-weight:700;line-height:1;color:#fff;background:var(--fp-danger);border-radius:var(--radius-pill);border:2px solid var(--fp-surface)}.chat-body{position:relative;display:flex;flex-direction:column;flex:1;min-height:0;padding:1rem 1.25rem 1.25rem}.chat-body--closing{overflow-y:auto}.chat-body--closing .chat-messages{flex:0 1 clamp(120px,34vh,320px)}.chat-body:before{content:"";position:absolute;top:0;right:0;bottom:0;left:0;z-index:-1;background:url(/assets/farmapronto-symbol-2fJnGmNp.png) no-repeat center;background-size:min(46%,260px) auto;opacity:.06;pointer-events:none}.chat-messages{list-style:none;margin:0;padding:.25rem;display:flex;flex-direction:column;gap:.5rem;flex:1;min-height:0;overflow-y:auto;scrollbar-width:thin;scrollbar-color:var(--fp-line) transparent}.chat-messages::-webkit-scrollbar{width:8px}.chat-messages::-webkit-scrollbar-thumb{background:var(--fp-line);border-radius:var(--radius-pill)}.msg{padding:.6rem .85rem;border-radius:14px;max-width:min(82%,70ch);font-size:.95rem;line-height:1.4;box-shadow:var(--shadow-sm);animation:msg-in .2s var(--ease-out)}@keyframes msg-in{0%{opacity:0;transform:translateY(4px)}}.msg-agent{background:var(--bubble-agent);color:var(--fp-ink);align-self:flex-start;border-bottom-left-radius:5px}.msg-customer{background:var(--bubble-customer);color:#fff;align-self:flex-end;border-bottom-right-radius:5px}.msg-system{background:var(--bubble-system);color:#8a5a12;align-self:center;font-size:.82rem;font-weight:600;box-shadow:none;border-radius:var(--radius-pill);padding:.35rem .85rem}.msg-md>:first-child{margin-top:0}.msg-md>:last-child{margin-bottom:0}.msg-md p{margin:0 0 .4rem}.msg-md ol,.msg-md ul{margin:.2rem 0;padding-left:1.2rem}.msg-md li{margin:.15rem 0}.msg-md strong{font-weight:700}.reconnect-banner-soft{background:var(--fp-surface-muted, #eef2f7);color:var(--fp-ink-soft, #6b7280);border:none;font-weight:500}.chat-loading{display:grid;place-items:center;min-height:60vh;color:var(--fp-ink-soft, #6b7280);font-size:.95rem}.msg-typing{align-self:flex-start;color:var(--fp-ink-soft, #6b7280);font-size:.82rem;font-style:italic;padding:.2rem .4rem;opacity:.85;animation:msg-in .2s var(--ease-out)}.msg[data-failed=true]{opacity:.75}.msg-author{font-weight:700;color:var(--accent-ink-2)}.msg-failed{display:block;margin-top:.2rem;color:var(--fp-danger);font-size:.78rem;font-weight:600}.chat-input{display:flex;gap:.6rem;margin-top:.9rem}.chat-input input{flex:1}.chat-attach-status{display:flex;align-items:center;gap:.6rem;margin-bottom:.5rem}.chat-attach-preview{flex:0 0 auto;display:inline-flex;border-radius:var(--radius-sm);overflow:hidden;border:1px solid var(--fp-line);line-height:0}.chat-attach-preview img{width:48px;height:48px;object-fit:cover;display:block}.msg-has-image{padding:3px}.msg-image-btn{padding:0;border:none;background:none;cursor:pointer;display:block;border-radius:var(--radius-sm);overflow:hidden;line-height:0}.msg-image{display:block;max-width:220px;max-height:220px;object-fit:cover;border-radius:var(--radius-sm)}.msg-video{display:block;max-width:260px;max-height:260px;border-radius:var(--radius-sm);background:#000}.lightbox{position:fixed;top:0;right:0;bottom:0;left:0;z-index:var(--z-overlay);display:flex;align-items:center;justify-content:center;padding:24px;background:#0f1e32d1;cursor:zoom-out}.lightbox-img{max-width:92vw;max-height:88vh;border-radius:var(--radius);box-shadow:var(--shadow)}.lightbox-close{position:absolute;top:16px;right:20px;width:44px;height:44px;border-radius:var(--radius-pill);background:#ffffff29;color:#fff;border:1px solid rgba(255,255,255,.34);font-size:1.1rem;cursor:pointer}.attach-preview{display:flex;align-items:center;gap:10px;margin:0 16px 8px;padding:8px 10px;background:var(--fp-bg);border:1px solid var(--fp-line);border-radius:var(--radius-sm)}.attach-preview-img{width:44px;height:44px;object-fit:cover;border-radius:8px}.attach-preview-text{flex:1;font-size:.82rem;color:var(--fp-muted)}.attach-preview-remove{width:30px;height:30px;padding:0;background:transparent;color:var(--fp-muted);border:none;box-shadow:none;font-size:.9rem}.chat-attach-btn{display:inline-flex;align-items:center;justify-content:center;cursor:pointer;color:var(--fp-muted);transition:color .15s var(--ease-out)}.chat-attach-btn svg{width:20px;height:20px}@media (hover: hover) and (pointer: fine){.chat-attach-btn:hover{color:var(--accent-ink-2)}}@media (max-width: 520px){body{padding:12px}.login,.chat{max-width:100%}}@media (prefers-reduced-motion: reduce){.msg{animation:none}button:active:not(:disabled){transform:none}}@media (max-width: 640px){body{padding:0}.chat{height:100dvh;max-width:100%;border-radius:0;border:none}}@media (max-width: 480px){.chat-identity{display:none}}@media (prefers-reduced-motion: reduce){.msg{animation:none}}.tickets{display:flex;flex-direction:column;gap:16px;width:100%;max-width:var(--view-max);margin:0 auto;padding:24px;height:min(840px,calc(100dvh - 48px))}.tickets-header{display:flex;align-items:center;justify-content:space-between;gap:12px}.tickets-header h2{margin:0;font-size:1.2rem;color:var(--fp-ink)}.tickets-loading,.tickets-empty{color:var(--fp-muted);padding:24px 4px}.tickets-error{color:var(--fp-danger);padding:16px 4px}.tickets-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:10px;overflow-y:auto}.ticket-item{display:flex;align-items:center;flex-wrap:wrap;gap:12px;padding:14px 16px;border:1px solid var(--fp-line);border-radius:var(--radius-sm);background:var(--fp-surface);box-shadow:var(--shadow-sm)}.ticket-folio{font-variant-numeric:tabular-nums;font-weight:600;color:var(--fp-ink)}.ticket-badge{font-size:.78rem;padding:3px 11px;border-radius:var(--radius-pill);background:var(--bubble-agent);color:var(--accent-ink-2);text-transform:capitalize}.ticket-crit,.ticket-type{font-size:.82rem;color:var(--fp-muted);text-transform:capitalize}.ticket-type{margin-left:auto}.avisos{display:flex;flex-direction:column;gap:16px;width:100%;max-width:var(--view-max);margin:0 auto;padding:24px;height:min(840px,calc(100dvh - 48px))}.avisos-header{display:flex;align-items:center;justify-content:space-between;gap:12px}.avisos-header h2{margin:0;font-size:var(--fs-display);color:var(--fp-ink)}.avisos-loading,.avisos-empty{color:var(--fp-muted);padding:24px 4px}.avisos-error{color:var(--fp-danger);padding:16px 4px}.avisos-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:10px;overflow-y:auto}.aviso-item{display:flex;flex-direction:column;gap:6px;padding:14px 16px;border:1px solid var(--fp-line);border-radius:var(--radius-sm);background:var(--fp-surface);box-shadow:var(--shadow-sm)}.aviso-item--visto,.aviso-item--confirmado{box-shadow:none;background:var(--fp-surface)}.aviso-item--pendiente{border-inline-start:3px solid var(--fp-teal);box-shadow:var(--shadow-sm)}.aviso-item-head{display:flex;align-items:center;flex-wrap:wrap;gap:8px}.aviso-badge{font-size:var(--fs-meta);font-weight:700;letter-spacing:.02em;text-transform:uppercase;padding:3px 10px;border-radius:var(--radius-pill)}.aviso-badge--nuevo{background:var(--fp-teal-dark);color:#fff}.aviso-badge--visto{background:var(--bubble-agent);color:var(--accent-ink-2)}.aviso-badge--confirmado{background:var(--fp-blue);color:#fff}.aviso-scope-badge{font-size:var(--fs-control);padding:3px 10px;border-radius:var(--radius-pill);background:var(--fp-bg);color:var(--accent-ink);border:1px solid var(--fp-line)}.aviso-ack-row{display:flex;align-items:center;flex-wrap:wrap;gap:10px;margin-top:2px;padding-top:10px;border-top:1px solid var(--fp-line)}.aviso-ack-badge{font-size:var(--fs-meta);font-weight:700;letter-spacing:.02em;text-transform:uppercase;color:var(--fp-teal-deep)}.aviso-sender{margin-left:auto;font-size:var(--fs-body);font-weight:600;color:var(--fp-muted)}.aviso-message{margin:0;color:var(--fp-ink);font-size:var(--fs-title);line-height:1.45}.aviso-meta{display:flex;flex-wrap:wrap;gap:4px 14px;font-size:var(--fs-meta);color:var(--fp-muted)}.aviso-ack-btn{margin-left:auto;min-height:36px;padding:.35rem 1rem;font-size:var(--fs-control);font-weight:700;color:#fff;background:var(--fp-teal-dark);border:none;border-radius:var(--radius-pill);box-shadow:none}.aviso-ack-btn:disabled{opacity:.7}.avisos-load-more{align-self:center;min-height:40px;padding:.5rem 1.4rem;font-size:.85rem;font-weight:600;color:var(--accent-ink);background:var(--fp-surface);border:1.5px solid var(--fp-line);border-radius:var(--radius-pill);box-shadow:none}@media (hover: hover) and (pointer: fine){.avisos-load-more:hover:not(:disabled){background:var(--fp-bg);border-color:var(--fp-teal)}}.agent-panel{display:flex;flex-direction:column;gap:0;width:100%;max-width:440px;margin:0 auto;padding:0}.agent-tabs{display:flex;padding:0 var(--pad-section);border-bottom:2px solid var(--fp-line);background:var(--fp-surface);position:sticky;top:0;z-index:var(--z-sticky)}.agent-tab{flex:1;padding:.6rem .5rem;border:none;background:none;font-family:var(--font-display);font-size:var(--fs-control);font-weight:600;color:var(--fp-muted);cursor:pointer;border-bottom:2px solid transparent;margin-bottom:-2px;transition:color .15s,border-color 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.15s,border-color .15s,background .15s}@media (hover: hover) and (pointer: fine){.agent-icon-btn:hover{color:var(--accent-ink);border-color:var(--accent-ink);background:var(--fp-bg)}}.agent-icon-btn--active{color:var(--on-brand);background:var(--fp-blue);border-color:var(--fp-blue)}.agent-customer{display:flex;flex-direction:column;gap:2px;margin:0}.agent-customer span{color:var(--fp-muted);font-size:var(--fs-title)}.agent-muted{color:var(--fp-muted);margin:0}.agent-history-header{display:flex;align-items:center;justify-content:space-between;gap:8px;flex-wrap:wrap;margin-bottom:10px}.agent-history-header h3{margin:0}.agent-filter-toggle{display:flex;border:1px solid var(--fp-line);border-radius:var(--radius-pill);overflow:hidden}.agent-filter-btn{padding:.3rem .7rem;background:var(--fp-surface);color:var(--fp-muted);border:0;font-family:var(--font-display);font-size:var(--fs-meta);font-weight:600;cursor:pointer;transition:background .15s,color .15s}.agent-filter-btn:not(:last-child){border-right:1px solid var(--fp-line)}.agent-filter-btn--active{background:var(--fp-blue);color:#fff}.agent-history{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px;font-size:var(--fs-title)}.agent-history-item{padding:var(--pad-row);border:0;border-top:1px solid var(--fp-line);border-radius:0;background:none;transition:background .15s var(--ease-out)}.agent-history-item:first-child{border-top:0}.agent-history-item:hover{background:var(--fp-bg)}.agent-history{gap:0}.agent-history-top{display:flex;align-items:center;gap:.5rem}.agent-history-folio{background:none;border:none;padding:0;font-family:var(--font-mono, monospace);font-size:var(--fs-body);font-weight:700;color:var(--accent-ink);cursor:pointer;text-decoration:underline}.agent-history-folio:hover{color:var(--accent-ink-2)}.agent-history-status{font-size:var(--fs-meta);font-weight:600;padding:.1rem .4rem;border-radius:var(--radius-pill);text-transform:uppercase;letter-spacing:.03em}.agent-history-status--cerrado-resuelto{background:#e6f6f7;color:#0a7a42}.agent-history-status--cerrado-pendiente{background:#fff4e5;color:#b35c00}.agent-history-status--abierto,.agent-history-status--en-proceso{background:#eaf0fb;color:var(--accent-ink)}.agent-history-desc{margin:4px 0 0;font-size:var(--fs-body);color:var(--fp-muted);line-height:1.3;overflow-wrap:break-word}.agent-history-meta{display:flex;gap:.5rem;margin-top:4px;font-size:var(--fs-meta);color:var(--fp-muted)}.agent-history-crit{font-weight:600;text-transform:uppercase}.agent-metrics-row{display:flex;flex-wrap:wrap;align-items:baseline;gap:4px 14px;font-size:var(--fs-body);color:var(--fp-muted)}.agent-metric{display:inline-flex;align-items:baseline;gap:5px}.agent-metric-value{font-family:var(--font-display);font-size:var(--fs-title);font-weight:700;color:var(--fp-ink);font-variant-numeric:tabular-nums}.agent-metric-label{font-size:var(--fs-body);color:var(--fp-muted)}.agent-case-header{display:flex;align-items:center;gap:.5rem;flex-wrap:wrap;margin-bottom:10px}.agent-case-status{font-size:var(--fs-meta);padding:.15rem .5rem;border-radius:var(--radius-pill);font-weight:600;text-transform:uppercase}.agent-case-status--abierto,.agent-case-status--en-proceso{background:#eaf0fb;color:var(--accent-ink)}.agent-case-criticality{font-size:var(--fs-meta);font-weight:700;color:var(--fp-muted);text-transform:uppercase}.agent-case-desc h4,.agent-similar h4{margin:0 0 4px;font-size:var(--fs-title);color:var(--accent-ink-2)}.agent-case-desc p{margin:0;font-size:var(--fs-body);color:var(--fp-ink)}.agent-similar-list{list-style:disc;margin:0;padding-left:1.2rem;font-size:var(--fs-body);color:var(--fp-muted)}.agent-quick-replies{list-style:none;margin:0;padding:0;display:flex;flex-wrap:wrap;gap:6px}.agent-quick-reply-btn{padding:.35rem .7rem;border:1px solid var(--fp-line);border-radius:var(--radius-pill);background:var(--fp-surface);font-size:var(--fs-control);font-weight:600;color:var(--fp-ink);cursor:pointer;transition:border-color .15s,background .15s}.agent-quick-reply-btn:hover{border-color:var(--fp-teal);background:var(--bubble-system)}.agent-copied{margin-left:.3rem;font-size:var(--fs-meta);color:#0a7a42}.agent-quick-replies--full{flex-direction:column;gap:4px}.agent-quick-replies--full .agent-quick-reply{width:100%}.agent-quick-reply-row{width:100%;display:flex;flex-direction:column;gap:2px;padding:.45rem .6rem;border:1px solid var(--fp-line);border-radius:8px;background:var(--fp-surface);cursor:pointer;text-align:left;transition:border-color .15s,background .15s}.agent-quick-reply-row:hover{border-color:var(--fp-teal);background:var(--bubble-system)}.agent-quick-reply-label{display:flex;justify-content:space-between;align-items:baseline;gap:8px;font-size:var(--fs-meta);font-weight:700;color:var(--accent-ink-2)}.agent-quick-reply-copy{font-size:var(--fs-meta);font-weight:600;color:var(--fp-muted)}.agent-quick-reply-row:hover .agent-quick-reply-copy{color:var(--accent-ink-2)}.agent-quick-reply-text{font-size:var(--fs-body);color:var(--fp-ink)}.agent-hint{font-size:var(--fs-body);text-align:center;padding:1rem}.agent-search-matches{list-style:none;margin:8px 0 0;padding:0;display:flex;flex-direction:column;gap:4px}.agent-search-match{display:flex;align-items:baseline;gap:8px;font-size:var(--fs-body)}.agent-search-match-desc{color:var(--fp-muted);min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.agent-transcript{margin-top:8px}.agent-transcript h4{margin:0 0 8px;font-size:var(--fs-title);color:var(--accent-ink-2)}.agent-transcript-empty{padding:var(--pad-card);font-style:italic;border:1px dashed var(--fp-line);border-radius:var(--radius-sm);background:var(--fp-bg);text-align:center;font-size:var(--fs-body)}.agent-transcript-list{list-style:none;margin:0;display:flex;flex-direction:column;gap:6px;max-height:300px;overflow-y:auto;border:1px solid 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var(--fp-line);border-radius:var(--radius-pill);background:var(--fp-surface);color:var(--fp-muted);font-family:var(--font-display);font-size:var(--fs-control);font-weight:600;cursor:pointer;transition:border-color .15s,color .15s}@media (hover: hover) and (pointer: fine){.agent-logout:hover{border-color:var(--fp-danger);color:var(--fp-danger)}}.agent-finalize{padding:.35rem .85rem;background:transparent;color:var(--accent-ink);border:1px solid var(--fp-blue);border-radius:var(--radius-pill);font-family:var(--font-display);font-size:var(--fs-control);font-weight:600;cursor:pointer;transition:background .15s}@media (hover: hover) and (pointer: fine){.agent-finalize:hover{background:#00239514}}.agent-state{padding:.2rem .6rem;border-radius:var(--radius-pill);font-size:var(--fs-meta);font-weight:700;text-transform:uppercase;letter-spacing:.04em;background:var(--fp-bg);color:var(--fp-muted);border:1px solid var(--fp-line);white-space:nowrap}.agent-state--available{background:#e6f6f7;color:#0a7a42;border-color:#a8dde2}.agent-state--offline{background:#fdecee;color:var(--fp-danger);border-color:#f3c2c8}.agent-contacts-bar{padding:.5rem 1.25rem;background:var(--fp-bg);border-bottom:1px solid var(--fp-line)}.agent-contacts-title{font-family:var(--font-display);font-size:var(--fs-title);color:var(--accent-ink)}.agent-contacts-list{list-style:none;margin:.35rem 0 0;padding:0;display:flex;gap:.75rem;flex-wrap:wrap}.agent-contact-item{display:flex;align-items:center;gap:.4rem;padding:.25rem .6rem;border-radius:var(--radius-sm);background:var(--fp-surface);border:1px solid var(--fp-line);font-size:var(--fs-control)}.agent-contact-name{font-weight:600;color:var(--fp-ink)}.agent-contact-folio{color:var(--accent-ink-2);font-family:var(--font-mono, monospace);font-size:var(--fs-meta)}.agent-contact-queue{color:var(--fp-muted);font-size:var(--fs-meta)}.agent-new-contact-alert{padding:.5rem 1.25rem;background:linear-gradient(90deg,#e6f6f7,var(--fp-surface));border-bottom:1px solid #a8dde2;font-family:var(--font-display);font-size:var(--fs-body);font-weight:700;color:#0a7a42;animation:flash-alert .5s ease-in-out 2}@keyframes flash-alert{0%,to{opacity:1}50%{opacity:.5}}.agent-panel-full{flex:1;display:flex;flex-direction:column;min-height:0;min-width:0;overflow:hidden}.agent-panel-full>.agent-panel{flex:1;min-height:0;min-width:0}.agent-panel-full>.agent-transfer{flex-shrink:0;margin:0 16px 16px}.agent-workspace-body{flex:1;display:flex;flex-direction:row;gap:12px;padding:var(--pad-section);min-height:0;overflow:hidden}.agent-ccp-container{width:var(--ccp-w, clamp(380px, 34vw, 560px));min-height:420px;background:var(--fp-surface);border:1px solid var(--fp-line);border-radius:var(--radius-sm);box-shadow:var(--shadow-sm);overflow:hidden;flex-shrink:0;transition:width .2s ease,opacity .2s ease}.agent-ccp-container iframe{width:100%!important;height:100%!important;min-height:420px;border:0;display:block}.agent-ccp--hidden{width:0;min-height:0;border-width:0;opacity:0;pointer-events:none}.agent-ccp-toggle{padding:.35rem .85rem;background:transparent;color:var(--accent-ink);border:1px solid var(--fp-blue);border-radius:var(--radius-pill);font-family:var(--font-display);font-size:var(--fs-control);font-weight:600;cursor:pointer;transition:background .15s,color .15s}.agent-ccp-toggle[aria-pressed=true]{background:var(--fp-blue);color:#fff}@media (hover: hover) and (pointer: fine){.agent-ccp-toggle:hover{background:#00239514}.agent-ccp-toggle[aria-pressed=true]:hover{background:var(--fp-blue-dark)}}@media (max-width: 900px){.agent-workspace-body{flex-direction:column}.agent-ccp-container,.agent-ccp-container iframe{min-height:340px}.agent-ccp-container{width:100%}}@media (max-width: 480px){.agent-header-actions .agent-ccp-link span{display:none}}.agent-contact-badge{padding:4px 10px;border-radius:var(--radius-pill);font-family:var(--font-display);font-size:var(--fs-meta);font-weight:600;text-transform:uppercase;letter-spacing:.4px}.agent-contact-badge--incoming{background:#fff3cd;color:#856404}.agent-contact-badge--connected{background:var(--bubble-system);color:var(--accent-ink-2)}.agent-contact-badge--ended,.agent-contact-badge--accepted{background:var(--fp-bg);color:var(--fp-muted)}.agent-ccp-guide{display:flex;flex-direction:column;align-items:center;gap:6px;padding:1rem 1.25rem;background:var(--fp-bg);border:1px dashed var(--fp-line);border-radius:var(--radius-sm);text-align:center}.agent-ccp-guide-title{margin:0;font-family:var(--font-display);font-size:var(--fs-title);font-weight:700;color:var(--accent-ink)}.agent-ccp-guide-text{margin:0;font-size:var(--fs-body);color:var(--fp-muted);line-height:1.4}.agent-ccp-link{display:inline-flex;align-items:center;gap:.4rem;margin-top:4px;padding:.45rem 1rem;border-radius:var(--radius-pill);background:linear-gradient(135deg,var(--fp-blue),var(--fp-blue-mid));color:#fff;font-family:var(--font-display);font-size:var(--fs-body);font-weight:600;text-decoration:none;transition:background .15s}@media (hover: hover) and (pointer: fine){.agent-ccp-link:hover{background:var(--fp-blue-dark)}}.agent-workspace .agent-panel{max-width:none;margin:0;overflow-y:auto}.agent-handoff-summary{margin:10px 0;padding:var(--pad-card);background:var(--bubble-system);border-radius:var(--radius-sm)}.agent-handoff-summary h4{margin:0 0 4px;font-size:var(--fs-title);letter-spacing:.02em;color:var(--accent-ink-2)}.agent-handoff-summary p{margin:0;color:var(--fp-ink);white-space:pre-wrap}.agent-search{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.agent-search-label{font-size:var(--fs-title);color:var(--fp-muted)}.agent-folio-input{flex:1;min-width:140px;border:1px solid var(--fp-line);border-radius:var(--radius-sm);padding:var(--pad-row);font:inherit}.csat-bar{display:flex;flex-direction:column;align-items:stretch;gap:10px;flex-wrap:wrap;padding:8px 16px 4px;color:var(--fp-muted);font-size:.85rem}.csat-scale{width:min(100%,360px)}.csat-end{font-size:.75rem;font-weight:600;color:var(--fp-muted)}.csat-stars{display:grid;grid-template-columns:repeat(5,minmax(44px,1fr));gap:8px}.csat-star{min-width:44px;min-height:44px;padding:0;background:var(--fp-surface);color:var(--accent-ink-2);border:1px solid var(--fp-line);border-radius:var(--radius-pill);font-weight:700;box-shadow:none}.csat-scale-ends,.agent-csat-scale-ends{display:flex;justify-content:space-between;margin-top:4px}.csat-star:active:not(:disabled){transform:scale(.94)}.csat-star--active{background:var(--fp-blue);color:#fff;border-color:var(--fp-blue)}.csat-thanks{padding:8px 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.75rem;font-family:var(--font-body);font-size:var(--fs-control);font-weight:600;color:var(--accent-ink);background:var(--fp-bg);border:1px solid var(--fp-line);border-radius:var(--radius-pill);box-shadow:none;cursor:pointer;transition:color .15s var(--ease-out),background .15s var(--ease-out),border-color .15s var(--ease-out)}@media (hover: hover) and (pointer: fine){.agent-quick-reply-pill:hover{background:var(--fp-surface);border-color:var(--accent-ink)}}.agent-quick-reply-pill--copied{color:var(--on-brand);background:var(--fp-teal-dark);border-color:var(--fp-teal-dark)}.agent-templates-editor{display:flex;flex-direction:column;gap:10px}.agent-templates-list{list-style:none;margin:0;padding:0 6px 0 0;display:flex;flex-direction:column;gap:10px;max-height:min(62vh,640px);overflow-y:auto}.agent-templates-row{display:flex;flex-direction:column;gap:6px;border-bottom:1px solid var(--fp-line);cursor:grab;padding:6px 4px 10px}.agent-templates-row:active,.agent-templates-row--dragging{cursor:grabbing}.agent-templates-row--dragging{opacity:.55;background:var(--fp-bg);border-radius:var(--radius-sm)}.agent-templates-row:last-child{border-bottom:0;padding-bottom:0}.agent-templates-drag-handle{flex:0 0 auto;min-width:44px;min-height:32px;padding:.2rem .55rem;border:1px solid var(--fp-line);border-radius:var(--radius-sm);color:var(--fp-muted);background:var(--fp-surface);font:inherit;font-weight:700;letter-spacing:.12em;cursor:grab;touch-action:none}.agent-templates-head{display:flex;align-items:center;gap:8px}.agent-templates-head .agent-templates-label{flex:1;min-width:0}.agent-templates-drag-handle:focus-visible{outline:3px solid var(--fp-teal);outline-offset:2px}.agent-templates-drag-handle:disabled{cursor:wait;opacity:.6}.agent-templates-label{font-weight:600}.agent-templates-text{margin-bottom:0;min-height:44px}.agent-templates-actions{display:flex;gap:8px;align-self:flex-end}.agent-templates-actions .chat-action{min-height:32px;padding:.3rem .75rem;font-size:var(--fs-meta)}@media (hover: hover) and (pointer: fine){.agent-templates-delete:hover{border-color:var(--fp-danger);color:var(--fp-danger);background:var(--fp-surface)}}.agent-templates-new{display:flex;flex-direction:column;gap:6px;padding-top:10px;border-top:1px dashed var(--fp-line)}.agent-templates-add{align-self:flex-start}.agent-templates-restore{align-self:flex-start;margin-top:14px}@media (hover: hover) and (pointer: fine){.agent-templates-restore:hover{border-color:var(--fp-danger);color:var(--fp-danger);background:var(--fp-surface)}}@media (prefers-color-scheme: dark){:root:not([data-theme=light]) .login-shell:not(.login-shell--agent) .login-brand{background:linear-gradient(180deg,var(--fp-blue) 0%,var(--fp-blue-dark) 100%);color:var(--on-brand)}:root:not([data-theme=light]) .login-brand-tagline,:root:not([data-theme=light]) .login-brand h1{color:var(--on-brand)}:root:not([data-theme=light]) .login-brand-logo,:root:not([data-theme=light]) .brand-logo{filter:brightness(0) invert(1)}}:root[data-theme=dark] .login-shell:not(.login-shell--agent) .login-brand,:root:not([data-theme=light]) .login-shell:not(.login-shell--agent) .login-brand{background:linear-gradient(160deg,var(--fp-blue) 0%,var(--fp-teal-dark) 100%)}:root[data-theme=dark] .login-shell--agent .login-brand{background:linear-gradient(160deg,var(--fp-blue) 0%,var(--fp-blue-dark) 100%);color:var(--on-brand)}:root[data-theme=dark] .login-shell:not(.login-shell--agent) .login-brand{background:linear-gradient(180deg,var(--fp-blue) 0%,var(--fp-blue-dark) 100%);color:var(--on-brand)}:root[data-theme=dark] .login-brand-tagline,:root[data-theme=dark] .login-brand h1{color:var(--on-brand)}:root[data-theme=dark] .brand-word strong{color:var(--fp-ink)}:root[data-theme=dark] .brand-logo,:root[data-theme=dark] .brand-symbol,:root[data-theme=dark] .login-brand-logo{filter:brightness(0) invert(1)}.agent-ccp-link{background:none;color:var(--accent-ink);border:1.5px solid var(--fp-line);box-shadow:none}@media (hover: hover) and (pointer: fine){.agent-ccp-link:hover{background:var(--fp-bg);border-color:var(--accent-ink)}}.agent-state--available,.agent-status--available{color:var(--fp-teal-deep);background:var(--fp-bg);border-color:var(--fp-line)}.agent-tab{border-radius:0;background:none;border:0;border-bottom:2px solid transparent}.agent-tab.active{background:none;border-bottom-color:var(--accent-ink)}.agent-section{box-shadow:none}.agent-quick-reply-pill{color:var(--fp-muted);background:none}@media (hover: hover) and (pointer: fine){.agent-quick-reply-pill:hover{color:var(--accent-ink);background:var(--fp-bg);border-color:var(--accent-ink)}}